1. About these Terms

These Terms and Conditions (the “Terms”) form a legally binding agreement between you and Locanda Homes, based in Riyadh, Kingdom of Saudi Arabia (“Locanda Homes,” “we,” “us,” or “our”).

They govern your access to and use of https://locanda-homes.com/, customer accounts, booking tools, customer-support channels, and related accommodation-booking services (together, the “Platform”).

By creating an account or completing a booking, you confirm that you have read, understood, and accepted:

• these Terms;
• our Privacy Policy;
• our Cancellation and Refund Policy;
• the cancellation and amendment conditions displayed for your booking; and
• the listing details, property rules, and other conditions shown before payment.

You must actively accept these documents and booking-specific conditions at checkout. If you do not agree, do not complete the booking.

2. Eligibility and booking for other guests

You must be legally capable of entering into a binding contract under Saudi law to create an account or make a booking.

For a property operated by Locanda Homes, you may book for another person and do not need to be one of the staying guests. For an independently operated property, booking for another person is subject to that property’s rules.

When booking for someone else, you confirm that:

• you are authorised to make the booking and provide the guests’ information;
• all information you provide is complete and accurate;
• the staying guests have been informed of the conditions that apply to the booking; and
• you will ensure that all guests comply with the applicable property rules.

You remain responsible for the booking, payment, communications, and the conduct of all guests included in the reservation.

3. Locanda Homes’ role

Locanda Homes has two possible roles, depending on the booked property:

1. Locanda-operated properties: Locanda Homes operates the property and is responsible for providing the accommodation and stay-related services described in the listing and booking confirmation.
2. Third-party properties: An independent hotel, property manager, host, or other accommodation provider (an “Accommodation Provider”) operates and supplies the stay. Locanda Homes facilitates the listing, booking, payment, and customer-support process.

The identity of the responsible operator will be shown in the listing or booking confirmation. If it is not clear, contact Locanda Homes before booking.

Locanda Homes will only market or arrange accommodation that it reasonably understands to be licensed or authorised as required by the Saudi Ministry of Tourism or another competent authority. Locanda Homes is responsible for the services it supplies directly and for any responsibility that applicable law does not allow it to exclude.

4. Listings, availability, and obvious errors

Listing details may be supplied by Locanda Homes, Accommodation Providers, or authorised distribution partners. These details may include photographs, descriptions, facilities, classifications, prices, policies, map locations, and availability. We take reasonable steps to keep them accurate and current.

Map locations and distances may be approximate. Photographs may represent a room or unit category rather than the exact unit assigned. Reasonable differences in furniture, layout, view, or décor do not necessarily mean that the accommodation was misdescribed.

If a listing contains an obvious error in price, availability, taxes, room configuration, or another essential detail, we will notify you. You may either confirm the booking at the corrected price or cancel it for a full, fee-free refund.

5. Booking and confirmation

Before payment, the Platform will show the essential booking information available to us, including:

• the property and responsible operator, where confirmed;
• the room or unit type;
• the stay dates and agreed check-in and check-out times;
• the number of guests and occupancy limit;
• the accommodation price and taxes or mandatory charges added at checkout;
• the selected payment method and transaction currency;
• the booking-specific cancellation, amendment, and no-show conditions;
• any property rules, check-in requirements, or additional disclosed charges; and
• any disclosed security-deposit requirement.

You must review this information carefully before paying. Your booking is confirmed immediately after successful payment. We will send the booking confirmation or reservation voucher to the email address you provided.

The confirmation will contain or provide access to the booking date, stay duration, property details, included free and paid services, amounts paid or payable, applicable policies, amendment and cancellation procedures, customer-support details, and other information required by Saudi law.

If payment succeeds but you do not receive the confirmation email, contact us before making another booking.

6. Prices, taxes, currency, and fees

Prices are displayed in Saudi riyals (SAR) by default. The Platform may display another currency based on your location. The currencies available for payment may depend on the selected payment method.

You will be charged in the currency displayed at checkout. VAT and other mandatory taxes are calculated and added at checkout. The complete payable amount and available price breakdown will be shown before you confirm payment.

Locanda Homes does not charge customers a separate booking or service fee. Property-specific optional charges—such as parking, meals, extra-person fees, or approved additional services—may apply only when disclosed before purchase or separately agreed with you.

Your bank, card issuer, digital wallet, Tabby, Tamara, or another payment provider may apply its own exchange rate, instalment conditions, foreign-transaction fee, or other charge. Those independent charges are governed by the relevant provider’s terms.

Where required, Locanda Homes or the legally responsible supplier will issue a receipt or tax invoice that complies with applicable Saudi requirements.

7. Payments

Available payment methods may include payment cards, Apple Pay, Tabby, and Tamara. The methods actually available will be shown at checkout and may vary by booking, currency, device, or customer eligibility.

By submitting payment, you authorise Locanda Homes and its payment providers to charge the selected payment method for the amount shown at checkout. You must provide accurate billing information and use a payment method that you are authorised to use.

Complete card details are handled by the payment provider and are not stored by Locanda Homes. Payment processing is also subject to the relevant provider’s terms and privacy practices.

Payment may be rejected or a transaction may be reviewed if authorisation fails or if fraud, unlawful activity, or unauthorised use is reasonably suspected. A booking is not confirmed unless payment is successful.

8. Booking changes

You may request changes to a confirmed booking, including dates, property, room or unit type, or guest details. All changes are subject to availability, the booking conditions, the relevant property’s approval where applicable, and any additional charges or price differences disclosed before the change is confirmed.

A requested change is not effective until Locanda Homes confirms it by email. If a change cannot be accommodated, the original booking remains valid unless you cancel it under the applicable cancellation conditions.

Bookings may not be transferred or resold. Guest details may be changed only through Locanda Homes and subject to the conditions above.

9. Cancellations, refunds, and no-shows

Each booking has its own cancellation, amendment, refund, and no-show conditions. The conditions displayed before payment and repeated in the confirmation form part of your booking contract, subject to mandatory Saudi law.

Some bookings allow free cancellation before a stated deadline; others may be partially refundable or non-refundable. If you cancel after the applicable deadline, do not arrive, arrive too late without agreeing alternative arrangements, or leave early, some or all of the booking price may be charged as disclosed before payment.

Locanda Homes administers eligible customer refunds. Refund eligibility, method, processing steps, and timing are explained in our Cancellation and Refund Policy. A payment provider or bank may require additional time to credit an approved refund to your account.

Nothing in these Terms limits a cancellation, refund, replacement, compensation, or other remedy that cannot lawfully be excluded.

10. Check-in, check-out, and identification

Locanda Homes manages the check-in and check-out information communicated through the listing and booking confirmation. Check-in is permitted only when the property is available, ready for occupancy, not booked to another guest, and not undergoing maintenance that prevents safe use. You must follow the exact agreed times stated in your booking confirmation.

Early check-in and late check-out are not guaranteed. They require prior approval, depend on availability and property readiness, and may incur an additional charge if disclosed and accepted before confirmation.

Each staying guest must present an original or officially approved digital form of valid identification at check-in, as applicable:

• Saudi national ID;
• Iqama; or
• passport.

Identification is used for lawful verification and registration. Accommodation facilities should record the required details without retaining a copy unless a specific legal requirement or competent authority permits or requires otherwise.

If a guest does not satisfy a lawful identification or check-in requirement, check-in may be refused. Any refund will be determined under the booking conditions and applicable Saudi law.

11. Occupancy, children, pets, and smoking

You must not exceed the occupancy limit stated in the booking. Additional guests may be refused or charged a disclosed extra-person fee, subject to legal capacity and safety limits.

The following depend on the rules of the specific property and will be disclosed where applicable:

• whether children are permitted and any age-related restrictions or charges;
• whether pets are permitted and any related restrictions or charges; and
• whether smoking is permitted in designated rooms or areas.

Smoking is prohibited wherever the property policy or applicable law prohibits it. Verified exceptional cleaning or damage costs caused by a policy violation may be charged under Section 14.

12. Corporate bookings, groups, visitors, and events

Group stays are permitted only through Locanda Homes’ corporate-booking service unless Locanda Homes agrees otherwise in writing.

Private parties, events, and unauthorised gatherings are not permitted. Only guests registered in the booking may stay overnight. Day visitors must comply with the property’s rules and obtain prior approval where required.

Unless separate corporate terms are agreed in writing, these Terms and the booking-specific conditions apply to corporate bookings. If a written corporate agreement is later concluded and conflicts with these Terms, the written corporate agreement will control only to the extent of that conflict.

13. House rules and guest conduct

You and your guests must:

• respect occupancy, noise, smoking, pet, visitor, safety, and access rules;
• use the accommodation only for lawful lodging and any purpose expressly approved by Locanda Homes;
• avoid damage, nuisance, excessive noise, danger, harassment, or disturbance;
• not conduct unauthorised commercial activity, events, parties, or photoshoots;
• not tamper with security, fire-protection, safety, access-control, or monitoring equipment; and
• follow reasonable safety, security, and operational instructions.

Locanda Homes may refuse check-in or terminate a stay for illegal, dangerous, abusive, fraudulent, or serious rule-breaking conduct, where legally permitted. A refund, if any, will be determined by the booking conditions and applicable Saudi law. Locanda Homes may also suspend the customer’s account, recover verified costs, or report unlawful conduct to the competent authorities.

14. Damage, loss, and exceptional cleaning

You are responsible for verified damage, loss, missing items, replacement costs, and exceptional cleaning caused by you or any guest or authorised visitor connected with your booking, excluding ordinary wear and tear.

Locanda Homes will provide or request reasonable supporting evidence and an explanation of the claimed amount. Any charge must be lawful, proportionate, and processed through an authorised payment or claims process. Locanda Homes will not make an undisclosed charge to your payment method.

If a property requires a refundable security deposit or card pre-authorisation, its amount, purpose, payment method, permitted deductions, and release timeline will be disclosed before booking.

15. Problems during a stay

Report cleanliness, missing-amenity, maintenance, safety, access, or accommodation issues to Locanda Homes as soon as reasonably possible after discovering them. Provide your booking number and any useful evidence, and allow us a reasonable opportunity to investigate and resolve the problem.

Depending on the circumstances and applicable law, a remedy may include correcting the issue, providing an equivalent or better alternative, refunding an affected portion of the stay, or providing another legally required remedy.

Delayed reporting may affect our ability to investigate but does not remove any right that cannot lawfully be waived.

16. When a confirmed stay cannot be provided

If the confirmed accommodation or agreed service cannot be provided for a reason not caused by you, Locanda Homes will offer the remedies required by applicable Saudi tourism rules:

• an equivalent or better alternative at no additional charge; or
• an immediate, fee-free refund of the amount paid for the unavailable service if a suitable alternative is unavailable or not accepted.

Any alternative must be clearly communicated and accepted by you. We will not require you to accept a materially inferior or more expensive replacement.

Additional remedies may apply when check-in is delayed beyond a legally relevant period, essential services are interrupted, a facility closes, or a health or safety risk prevents the stay.

17. Events outside reasonable control

A booking may be affected by severe weather, natural disaster, epidemic or public-health measures, war, civil unrest, government restrictions, major utility failure, transportation disruption, or another event outside reasonable control.

Locanda Homes will assist affected customers and handle the booking under its specific conditions, directions from competent Saudi authorities, and applicable Saudi law. This section does not exclude any mandatory refund, replacement, compensation, or consumer right.

18. Accounts, favourites, and security

You may create an account and save properties to a favourites list. You must keep your login credentials confidential, maintain accurate account information, and notify us promptly if you suspect unauthorised access.

You must not use false information, impersonate another person, bypass security controls, scrape or disrupt the Platform, introduce malicious code, misuse promotions, commit payment abuse, or use the Platform for fraud or any unlawful purpose.

Locanda Homes may suspend or close an account for reasonably suspected fraud, payment abuse, serious rule violations, unlawful activity, or misuse of the Platform. We will provide notice where reasonably possible and legally permitted.

19. Promotional codes and discounts

Locanda Homes may offer promotional codes or discounts. Each promotion is subject to its stated conditions, which may include an expiry date, eligible properties, qualifying dates, minimum spend, customer eligibility, and usage limits.

Unless the promotion expressly states otherwise, promotional codes:

• have no cash value;
• may not be sold, transferred, or resold;
• may not be combined with another offer; and
• may be withdrawn or rejected if obtained or used fraudulently or contrary to their conditions.

20. Intellectual property and acceptable platform use

The Platform and its original software, branding, design, text, graphics, and databases are owned by or licensed to Locanda Homes and protected by applicable intellectual-property laws.

Locanda Homes grants you a limited, personal, revocable, non-exclusive, and non-transferable right to use the Platform for searching, booking, and managing accommodation. You may not copy, sell, reverse engineer, frame, reproduce, distribute, or commercially exploit the Platform except with prior written permission or where the law expressly permits it.

The Platform does not currently allow customers to publish reviews, photographs, or other public user content. These Terms and the Privacy Policy will be updated before such a feature is introduced.

21. Third-party services

The Platform may use or link to payment providers, Apple Pay, Tabby, Tamara, Google Analytics, WhatsApp support, maps, or other third-party services. Third-party services are governed by their own terms and privacy practices.

Locanda Homes is not responsible for a third party’s independent service, eligibility decision, exchange rate, instalment arrangement, content, security, or conduct, except where applicable law provides otherwise. This section does not reduce Locanda Homes’ responsibility for selecting or using processors and suppliers as required by law.

22. Liability

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of mandatory consumer rights, or any liability that cannot lawfully be excluded or limited.

When Locanda Homes operates the booked property, it is responsible for providing the stay and services described in the confirmed booking. When an independent Accommodation Provider operates the property, that provider is responsible for the accommodation and stay-related services it supplies, while Locanda Homes remains responsible for the booking, payment, and support services it supplies directly.

Subject to mandatory law, Locanda Homes is not responsible for indirect or unforeseeable loss, losses caused by inaccurate information that a customer or independent provider supplied and we could not reasonably identify, or loss caused by a customer’s failure to follow disclosed booking conditions or lawful property rules.

Any limitation in this section applies only to the maximum extent permitted by Saudi law and does not reduce a remedy expressly promised in these Terms, the booking confirmation, or the Cancellation and Refund Policy.

23. Complaints and customer support

Locanda Homes customer support is available 24 hours a day, seven days a week:

• Email: support@locanda-homes.com
• Phone: +966 575 555 885
• WhatsApp: +966 575 555 885
• Address: Uthman Ibn Affan Road, Al Narjis, Riyadh 13333, Saudi Arabia

Please contact us first so we can seek an amicable resolution. Include your booking number, contact details, a clear description of the issue, the remedy requested, and relevant evidence.

If the issue remains unresolved, you may contact the competent Saudi authority, including the Saudi Ministry of Tourism through the Unified Tourism Call Centre at 930, or pursue any other remedy available under Saudi law.

24. Governing law, changes, and general terms

These Terms and your use of the Platform are governed by the laws and regulations of the Kingdom of Saudi Arabia. Subject to any mandatory rule assigning jurisdiction elsewhere, disputes will be submitted to the competent courts of the Kingdom of Saudi Arabia.

We may update these Terms to reflect changes in law, services, security, or operations. Updated Terms apply from the effective date displayed at the top of the page. The version accepted when an existing booking was completed will continue to govern that booking unless a change is required by law or you agree to a customer-beneficial change.

Policy updates and legal notices are currently sent by email. You must provide and maintain a valid email address and should check your inbox and spam folder for booking communications.

If a provision is invalid or unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. These Terms, the Privacy Policy, the Cancellation and Refund Policy, the booking confirmation, the listing rules, and the terms shown at checkout form the agreement relating to the Platform and each booking.

These Terms may be published in Arabic and English. Both versions are equally authoritative. Locanda Homes will resolve any inconsistency in a manner consistent with the customer’s booking, mandatory Saudi law, and the interpretation that best preserves the customer’s applicable rights.

25. Company information

Business name: Locanda Homes
Website: https://locanda-homes.com/
Registered address: Uthman Ibn Affan Road, Al Narjis, Riyadh 13333, Saudi Arabia
Commercial Registration number: [COMMERCIAL REGISTRATION NUMBER]
Ministry of Tourism licence: [LICENCE NUMBER AND CLASS — CONFIRM BEFORE PUBLICATION]
Email: support@locanda-homes.com
Phone: +966 575 555 885